Instagram Channel by AssureSoft

Channel integration to connect an Instagram Business Account into Zendesk Support.

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Instagram Channel

Instagram is a photo and video-sharing social networking service owned by Facebook, Inc. The app allows users to upload photos and videos to the service, which can be edited with various filters, and organized with tags and location information.

Instagram Channel Integration for Zendesk offers the opportunity to expand your customer service experience through photo and video-sharing between Instagram and Zendesk Support.

This new Channel Integration allows you to connect your company’s Instagram Business Account to your Zendesk Support subdomain and helps you creating and handling Instagram posts into your Zendesk workflow.

With this Instagram Channel Integration you will be able to:

  • Support Instagram Posts through the traditional tickets.
  • Support Videos and Photos on tickets.
  • Support Instagram Carousel Posts for your Business.
  • Reply from Zendesk Support straight to Instagram posts.
  • Get notified when a Post’s comment is replied from Instagram.
  • Get notified when a Post’s comment is edited from Instagram.
  • Create your Old Instagram Posts as tickets.
  • Define a Ticket Type, Ticket Priority and Tags for your coming Instagram Tickets.

Note: Your Zendesk Support workflow will not be modified by this Channel Integration.

App details

Price (USD)
Free 30-day trial, then $15.00 per month

Apps install directly into your account.


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