inSided - Federated Search

inSided - Federated Search

Search for Zendesk Guide content through your inSided community platform

Expand your community knowledge - simultaneously search through your Zendesk Guide content and user-generated content on your inSided community. Sometimes community members are looking for an answer to a question that has never been asked on your community, but are available on your Zendesk Guide knowledge base. After setting up this integration, your community members will be able to simultaneously search through your community content AND Zendesk Guide knowledge base. Saving them valuable time and increasing your self-service resolution rate.

Make sure you have the Zendesk Support Integration installed, see https://community.insided.com/api-103/escalate-a-community-post-to-zendesk-a-brief-tutorial-1454 for installation instructions. Once installed simply enable the Zendesk Federated Search toggle in Control > Settings > Integrations.

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