ININ CTI Connector

ININ CTI Connector

Customer Interaction Centre integration with Zendesk

Available only to agents with “Talk - Partner Edition” seats (see ).

Improve customer experience and agent productivity by combining the power of Interactive Intelligence and the simplicity of Zendesk.

The Interactive Intelligence integration creates a comprehensive, yet easy-to-use contact center solution to deliver remarkable customer experiences. Benefits include:

  • Increased first call resolution rates
  • Improved customer experience
  • Simplified integration

This integration works with Interactive Intelligence's Customer Interaction Center (CIC). When receiving a call via CIC, the integration will automatically open a Zendesk ticket or a Zendesk user profile to provide added context to the interaction. Shave minutes off each of your call interactions by having a new ticket automatically opened in Zendesk and presented to you so you can immediately start taking notes about the call and capture the relevant information you need to get the issue resolved.

App Details

  • Author: Interactive Intelligence
  • Price: Free
  • Support: Email
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