Inditel Telephony App allows your agents to make calls from within Zendesk & improvises Agent’s productivity and provides you with CTI (Computer Telephony Integration) records within Zendesk for tracking, monitoring, auditing and training purposes. This App is completely free for Zendesk Users.
-Click to call.
-You can operate telephony features from within Zendesk.
-Helps in improving Agent productivity.
-Call Logs within Zendesk helps in tracking, monitoring & auditing and for training purposes.