Import app

Import users, group, organizations and tickets into Zendesk Support.

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Imports made easy

Need to import data into Zendesk but not sure where to begin? This app makes the process easy by providing you with an intuitive visual interface through which you can view, edit, sort and filter data safely before importing a single record. The following object types can be created or updated:

  • Users (up to 50,000 per import)

  • Groups (up to 100 per import)

  • Organizations (up to 50,000 per import)

  • Tickets (up to 50,000 per import)

The app is flexible enough to support general data imports, regular proactive ticket campaigns, bulk user updates and much more!

Create

The first step is to create rows within the app using an interactive, editable table.

  • Add individual rows manually or import many rows instantly from a CSV file

  • Edit fields directly within the table

  • Receive immediate visual feedback if a field value is invalid

  • Add, remove and reorder columns

  • Select and delete rows in bulk

Review

Once you have populated the table with your data, you can review it before starting the actual import.

  • Sort the table by any column

  • Filter the table by keyword, against one or more columns

  • Toggle a view which shows only invalid rows

Import

Finally, if you're satisfied that the data is complete and accurate, you can import all rows with the click of a button.

A progress indicator will guide you through the import itself. When the import has finished you can download a completion report containing all data, the newly created record IDs and status information (created, updated or failed with details where necessary).

More detailed instructions are available, which include an overview of how to create CSV files for use with the app. Every purchase of the app also entitles you to premium support to help guide you through the process from start to finish.

Importing data into Zendesk doesn’t need to be complicated. Eliminate the guesswork and take control of your data today!

App details

This is an app. It will install right into your Zendesk Support account.

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