Hootsuite

Create tickets from social messages appearing in Hootsuite

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Manage all your social media in one place. From finding prospects to serving customers, Hootsuite helps you do more with your social media. Hootsuite helps teams engage with audiences schedule content across multiple social networks like Twitter, Facebook, Instagram, LinkedIn, YouTube and Google+ from one secure web-based dashboard.

The Zendesk App for Hootsuite allows customer support teams to monitor and manage their social media channels and support tickets from one location in Hootsuite. Easily manage, create, edit and share tickets from one central location. Create 'twickets' from Twitter and tickets from Facebook posts, then manage them through to resolution from the Zendesk stream.

Key Features include:

  • View a stream of Zendesk Tickets in the Hootsuite dashboard
  • Create Zendesk Tickets from Facebook messages or 'Twickets' from Twitter
  • View ticket details including status, requester, subject, description, comments, groups, assignees and more
  • Update and edit tickets, add comments or internal notes
  • Search for tickets by keyword or ticket ID
  • Filter streams by ticket status, group and assignee

App details

Author
Hootsuite
Price (USD)
Free

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