Harvest makes it easy to track time from your desktop, phone, and favorite tools, including Zendesk. Intuitive, visual reports make it easy to analyze your team’s time and keep projects on track. And if you need to invoice your clients, Harvest helps you create invoices from your billable time, email them to your client, and get paid online. Enabling this app makes time tracking seamless by adding a Harvest timer directly to Zendesk. You can start a Harvest timer from individual tickets in Zendesk, so you don’t have to interrupt your workflow to track time. Time entries in Harvest even include a link back to the Zendesk ticket, making your time easier to analyze. Using this app requires a Harvest account. If you don’t already have one, you can sign up for a free trial at https://www.getharvest.com.
Go to the Apps Marketplace under the Admin panel in Zendesk Support. Find the Harvest app and click the Install button. Once installed, refresh your page and your Harvest time tracking application will be ready to go. If you’re logged into your Harvest account in the same browser, it’ll pick up your credentials. If not, you’ll have to enter your Harvest web address, email, and password.