Git-Zen Lite

Git-Zen Lite

Simple integration between Zendesk and GitHub

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Git-Zen Lite

Git-Zen Lite is the FREE version of the simple yet powerful Git-Zen GitHub integration application for Zendesk. Git-Zen coordinates your Zendesk tickets with your GitHub commits. When a Zendesk ticket arrives, and code needs to be changed to correct the issue, you can now easily see which files needed to be changed to correct the issue right next to the ticket. Git-Zen makes it easy to look at past tickets and see exactly what code was changed to correct the issue, in case further troubleshooting is needed in the future. Git-Zen can also keep your agents separate from your developers, so that you do not need to have Zendesk licenses for your development staff.

Easy to Use

To associate a GitHub commit, all you have to do is include the Zendesk ticket number in the comment of the commit, prefaced by "gz#":

this is a comment for gz#12345

Informative

See a list of related issues, files, and commits right next to the ticket. Click on a commit link to view the commit in GitHub.

Flexible

Multiple tickets can be referenced in the same commit comment. Multiple repositories can be referenced; so if a change was required to both your database schema and your web application, all of the changes will be listed together.

Affordable

Use the LITE version for free, or enjoy the full feature set for less than $20 a month (cost is per Zendesk account; Git-Zen offers an unlimited number of users with each account).

Features

Git-Zen Lite includes the following features:

  • Reference ticket from a GitHub commit
  • View files affected by a referenced commit
  • Unlimited ticket references
  • Unlimited users
  • File and commit lists limited to 5 items each

The full version of Git-Zen (available from the Zendesk Marketplace) includes all of the features of the Git-Zen Lite, but also includes the following features:

  • Create a new GitHub issue directly from Zendesk
  • Link multiple existing GitHub issues to a ticket
  • Customize which Git-Zen sections are viewable by your agents
  • Unlimited file, commit, and issue lists
  • Full product support

Git-Zen demo


for more information, please visit our website at https://www.git-zen.com

Git-Zen Installation and Usage

How to Install Git-Zen

  1. Install the Git-Zen app from the Zendesk marketplace
  2. Open any ticket
  3. Locate Git-Zen in the "Apps" sidebar
  4. Click "Authorize"
  5. "Allow" Zendesk access
  6. "Authorize" GitHub access
  7. Refresh entire Zendesk browser window

IMPORTANT: You MUST refresh the entire browser window that is currently running Zendesk; do not click simply click the "reload all apps" button, as this will re-start the authorization process


How to use Git-Zen

To associate a GitHub commit or issue, all you have to do is include the Zendesk ticket number in a GitHub commit comment or GitHub issue description, prefaced by "gz#"; in the below example, the Zendesk ticket number is 12345:

this is a comment for gz#12345

You may add more than one ticket number in the same commit (or issue) comment; both tickets will have the commit (or issue) added to it in Git-Zen.

gz#12345 and gz#67890 were affected by this commit

You may add commits from different repositories to the same ticket; this is especially useful when a solution to a ticket is spread across multiple projects, such as a when a change is required to both a database schema and a web application in order to solve an issue.


For more detailed installation instructions, please visit our website.

App Details

  • Author: Acenerate LLC
  • Price: Free
  • Support: Email / Website
  • Version:1.3.0
  • This is an app. It will install right into your Zendesk Support account.

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