Git-Zen for Azure DevOps

Git-Zen for Azure DevOps

Simple integration between Zendesk and Azure DevOps

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Git-Zen for Azure DevOps

Git-Zen is a simple yet powerful Azure DevOps integration application for Zendesk. Git-Zen coordinates your Zendesk tickets with your Azure DevOps commits and work items. When a Zendesk ticket arrives, and code needs to be changed to correct the issue, you can now easily see which commits were made to correct the issue right next to the ticket. Git-Zen makes it easy to look at past tickets and see exactly what code was changed to correct the issue, in case further troubleshooting is needed in the future. Git-Zen can also keep your agents separate from your developers, so that you do not need to have Zendesk licenses for your development staff; simply create a new Azure DevOps work item related to the Zendesk ticket directly from within Zendesk.

Easy to Use

To associate a Azure DevOps commit, all you have to do is include the Zendesk ticket number in the issue description or comment of the commit, prefaced by "gz#":

this is a comment for gz#12345

Functional

See a list of related work items and commits right next to the ticket. Click on a commit link to view the commit in Azure DevOps. Create a new work item, link an existing work item, and comment on a work item right from within the Zendesk ticket.

Flexible

Multiple tickets can be referenced in the same commit comment or work item. Multiple repositories can be referenced; so if a change was required to both your database schema and your web application, all of the changes will be listed together.

Affordable

Enjoy the full feature set for less than $20 a month (cost is per Zendesk domain account; Git-Zen offers an unlimited number of users with each account).

Free Trial Available

Contact us at support@git-zen for more information.

Features

Git-Zen includes the following features:

  • Reference ticket from a Azure DevOps commit
  • Unlimited ticket references
  • Unlimited users
  • Unlimited commit, and work item lists
  • Create a new work item directly from Zendesk
  • Link multiple existing work items to a ticket
  • Add a comment to an existing work item
  • Customize which Git-Zen sections are viewable by your agents
  • Full product support

Git-Zen demo


for more information, please visit our website at https://www.git-zen.com/Azure-DevOps

Git-Zen for Azure DevOps Installation and Usage

How to Install Git-Zen

  1. Install the Git-Zen app from the Zendesk marketplace
  2. Open any ticket
  3. Locate Git-Zen in the "Apps" sidebar
  4. Click "Authorize"
  5. "Allow" Zendesk access
  6. "Accept" Azure DevOps access
  7. Refresh entire Zendesk browser window

IMPORTANT: You MUST refresh the entire browser window that is currently running Zendesk; do not click simply click the "reload all apps" button, as this will re-start the authorization process


How to use Git-Zen for Azure DevOps

To associate a Azure DevOps commit or work item, all you have to do is include the Zendesk ticket number in a Azure DevOps commit comment or for Azure DevOps work item description, prefaced by "gz#"; in the below example, the Zendesk ticket number is 12345:

this is a comment for gz#12345

You may add more than one ticket number in the same commit (or work item) comment; both tickets will have the commit (or work item) added to it in Git-Zen.

gz#12345 and gz#67890 were affected by this commit

You may add commits from different repositories to the same ticket; this is especially useful when a solution to a ticket is spread across multiple projects, such as a when a change is required to both a database schema and a web application in order to solve an work item.


For more detailed installation instructions, please visit our website.

App Details

  • Author: Acenerate LLC
  • Price: $19.95 per account, per month
  • Support: Email / Website
  • Version:3.0.5
  • This is an app. It will install right into your Zendesk Support account.

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