Remove user and ticket data in accordance with GDPR requests. The only app available in the Zendesk Marketplace to allow one click removal of user profile data and ticket data while maintaining metadata for reporting purposes. GDPR Redaction app will effectively remove data pertaining to the user selected including the user profile, requester Ticket Comments, ticket submission information (IP Address and location data), and those CC'd on a ticket. The tickets are moved to a single concatenated user profile, maintaining the metadata on the ticket including custom fields, created, and solved timestamps, and satisfaction ratings on the ticket. Redact an individual User and their Tickets, all users in an Organization, or upload a list of email addressses to redact all associated profiles.
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