By installing the Gainsight PX extension in Zendesk, you allow your Support team members to quickly see relevant data regarding the current request.
By showing the activity of the user within the application relative to when the help request was filed, the support agent can have a detailed view of what actions were taken by the user leading up to the issue. Actions that are displayed include: page views, form submits, custom events, and features.
The attributes of the user for the current request will automatically be displayed. Contact information, number of visits, signup date and other key information that can help solve issues more quickly.
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