When your users submit a form created in FormCrafts we automatically create a Zendesk ticket based on that information. We also include custom fields, tags, and file attachments as a part of the ticket.
You can also create customer satisfaction survey (CSAT) and net promoter (NPS) forms in FormCrafts, and use Zendesk triggers to send survey requests to your customers.
Here is a ticket form with conditional logic in place:
See the live ticket form here.
And here is a customer survey form:
See the live customer survey form here
We offer a free 30-day trial, and hands-on support to help you setup. After that we have plans starting from $30 per month.
Fast and intuitive form builder. Very customizable.
Great customer support 👍
Get detailed insights on your responses
Filter insights by time or custom fields (like agent, issue, category, etc ...)
Allow users to attach multiple files
Add form collaborators and manage access permissions
Use nested conditional logic
Share form URL or embed forms on any website
Auto-create a form based on your Zendesk fields
Large number of support ticket form templates
Large number of customer satisfaction survey templates
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