Create smart ticket forms and customer surveys

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What is FormCrafts?

FormCrafts is an online tool for creating powerful and intuitive forms - most commonly support ticket forms, customer satisfaction surveys, feedback forms, net promoter forms etc ...

What does this app do?

When your users submit a form created in FormCrafts we automatically create a Zendesk ticket based on that information. We also include custom fields, tags, and file attachments as a part of the ticket.

You can also create customer satisfaction survey (CSAT) and net promoter (NPS) forms in FormCrafts, and use Zendesk triggers to send survey requests to your customers.

Is there a demo I can see?

Here is a ticket form with conditional logic in place:

Support ticket form in FormCrafts

See the live ticket form here.

And here is a customer survey form:

Customer satisfaction survey form in FormCrafts

See the live customer survey form here

How much does it cost to get started?

We offer a free 30-day trial, and hands-on support to help you setup. After that we have plans starting from $30 per month.

Why choose FormCrafts?

  • Fast and intuitive form builder. Very customizable.

  • Great customer support 👍

  • Get detailed insights on your responses

  • Filter insights by time or custom fields (like agent, issue, category, etc ...)

  • Allow users to attach multiple files

  • Add form collaborators and manage access permissions

  • Use nested conditional logic

  • Share form URL or embed forms on any website

  • Auto-create a form based on your Zendesk fields

  • Large number of support ticket form templates

  • Large number of customer satisfaction survey templates

App details

Price (USD)


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