Zendesk forms allow you to collect a lot of information in a structured way. Handy for reporting, assigning tickets to the right team, or to make sure you have all the information needed to solve a ticket.
But what happens when you need to forward that information to another person?
You could copy paste the data manually out of the different fields, or screenshot your ticket sidebar.
The form to text application automated this process for you.
Whenever you create a new form, the application generates two macros for each form:
A macro that adds all form fields into a comment with the form label and value.
A macro that puts that same information into a new side conversation (requires the Collaboration Add-On).
No more manual copy pasting of data by your agent and you can be sure that the info you forward is correct and up to date.
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