Available only to agents with "Talk - Partner Edition" seats (see zendesk.com/talk/pricing).
Deliver a more meaningful customer and agent experience - every time.
Five9, the world's largest cloud contact center provider, supercharges Zendesk with powerful telephony and blended capabilities. Built as a single, simple, seamless desktop, the Five9 Plus Adapter for Zendesk allows you to maximize every customer interaction.
Provide the customer experience that sets you apart from your competition:
- Seamlessly integrated into Zendesk, Five9 provides agents with powerful-yet-intuitive call controls for inbound, outbound, and blended calls & campaigns directly from their familiar Zendesk application
- Five9 enriches the user experience, seamlessly integrating into the look, feel, and workflow of your Zendesk desktop. Taking agent productivity to new heights, Five9 empowers agents with valuable information and rich customer context to improve the customer experience ### Five9 provides:
- User-centric agent experience integrated with CTI as a single desktop for Zendesk
- Automatic Call Distribution (ACD), routing calls to the right agent based on skill and utilization, powered by
- Interactive Voice Response (IVR) to enhance pre-call routing for open tickets or categorized callers
- Match call information with Zendesk data, with corresponding screen pop / agent notifications
- Predictive, Power, Progressive and Preview Dialer
- Automated Inbound & Outbound Blended Platform
- Call recording and real-time quality monitoring tools
- Click-to-dial functionality
- Synchronization of customer lists & data
- Enhanced handling & controls such as priority over preview, pending state, and voicemails
- Single sign-on
- Enhanced TCPA support
Real-time quality monitoring
The Five9 Advantage:
Fast: The speed and ease of our deployments make us stand out from the competition
Easy: Unlike complex on-premise contact centers, Five9 was created with the business user in mind
Affordable: Our subscription model allows you to pay only for the agents you need, when you need them, and on a monthly basis
Secure: The Five9 architecture is designed with firewalls, intrusion prevention, and a vulnerability management system to protect your data
Reliable: Five9 successfully processes over 3 billion customer interactions a year for over 2,200 customers
One-time installation requirements for each new agent PC:
- Search for the Five9 Plus Adapter for Zendesk in the Zendesk Marketplace and install.
- Once installed please choose the Five9 datacenter associated to your account (COM/EU). Your administrator should have this information.
Once the Five9 Plus Adapter is installed on the agent's PC:
- Log into Zendesk.
- Click on the phone app in the upper right corner of the screen.
- If SSO is enabled, then NO login is required.
- If SSO is not enabled, you will have to login with the following information:
- Your Five9 agent username
- Your Five9 agent password
- Your station (obtain from Five9 admin)