Five Most Recent

Display the five most recent tickets the requester has submitted

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The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues.

Your agent will see the ticket number, subject line, and status of the ticket.

Additional features with the Basic plan:

  • View a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record.
  • View a list of the last five unique organizations for visited tickets. Your agent will see a list of organizations with links to their organization record.

For additional feedback on making this app more useful, make feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

Works with
support
Ticketing System
Author
Zendesk
Version
2.2.0
Price (USD)
Multiple plans available

Apps install directly into your account.

Plans and pricing

Free

Never pay a thing

The free plan gives you the ability to view the five most recent tickets that have been submitted by the customer

Basic

£0.50 per agent, per month

The Basic plan has all of the features of the Free plan plus:

  • View a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record.
  • View a list of the last five unique organizations for visited tickets.

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