The Five Most Recent app gives you more context around past support requests made by a customer. The app displays the five most recent tickets the customer has submitted, so you have a complete view of the customer's most recent questions or issues.

Your agent will see the ticket number, subject line, and status of the ticket.

Additional features with the Basic plan:

• View a list of the last five unique requesters for visited tickets. Your agent will see a list of customers with links to their customer record.
• View a list of the last five unique organizations for visited tickets. Your agent will see a list of organizations with links to their organization record.

For additional feedback on making this app more useful, make feature requests.

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