Falcon.io provides a SaaS platform for social media marketing and customer experience management. The platform features tools for social media listening, engagement, publishing, measuring and customer data management. Medium-sized to enterprise level companies are able manage all their social channels in one place, while delivering data-driven, more personalized experiences across touchpoints.
Together Falcon and Zendesk help community managers and support agents to save time and ease the complexity of managing high message volumes. The 2-way integration between Falcon and Zendesk enables community managers to escalate comments published on their social profiles and handle them as support cases. These include: Facebook, Twitter, Google+, YouTube , LinkedIn, Tumblr and Instagram.
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