Displays customer data to your agents.


FactBranch Video

FactBranch loads customer data from a wide range of data sources and displays it in the sidebar next to the ticket. It loads fresh data whenever an agent opens a ticket in Zendesk.

Getting Started

Create an account at factbranch.com and connect your data source. Or schedule a 15-minute demo.

  • Test and roll out FactBranch within minutes
  • Include links or buttons
  • 14-day free trial.

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Data sources

  • Google Sheets
  • PostgreSQL
  • Amazon Aurora & Redshift
  • MySQL
  • MariaDB
  • Microsoft SQL Server
  • HubSpot

Advanced integrations

If your data source is not on the list or requires multiple complex queries, contact sales@factbranch.com for a bespoke offer.

Email, phone number, custom field ...

By default FactBranch searches by email address or phone number. If you store an ID in a custom field in Zendesk, you can also use the custom field to look up customer data.

... and extracted from the ticket text

If the customer ID or order number are buried somewhere inside the ticket text, FactBranch can extract these numbers from the ticket and use them to get the customer information.

Need help?

We're proud of our support. You will always directly talk or write with an engineer who knows the insides of the app and can help you right away. Get in touch now via support@factbranch.com.

Installing FactBranch for Zendesk

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You can connect FactBranch to different database engines like PostgreSQL, MySQL, MariaDB, Microsoft SQL Server, Amazon Aurora or Redshift; spreadsheets like Google Docs, Google Sheets; CRM tools including HubSpot; and an API using JSON or XML as the format. If your data source is not on the list we also build custom integrations to extract the order or customer ID from the ticket text and display customer information.

FactBranch is fully GDPR compliant. Your privacy is critically important to us. Learn more at our GDPR-page.

App Details

  • Author: FactBranch
  • Price: Free
  • Support: Email / Website
  • Version:2.3
  • This is an app. It will install right into your Zendesk Support account.

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