Offering SMS for client support has never been easier! EZ Texting’s fully configurable and customizable integration for Zendesk provides a simple, convenient way to receive and respond to support tickets via SMS texting. The integration allows users to open Zendesk tickets by texting your custom EZ Texting keyword and their inquiry to 313131.
- Send and receive SMS messages for client support
- Agent replies automatically update the associated tickets in Zendesk
- Create custom triggers or use EZ Texting’s default triggers for push notifications
To begin, log in to your EZ Texting.com account. If you don’t have an account, create one here: https://www.eztexting.com/start.
Once logged in to your account, expand the Keywords option in the left navigation menu, and select Manage Keywords.
This integration requires an active Keyword. You can select an existing Keyword to use, or create a new one to serve as the routing point for your Zendesk integration.
After you have selected your Keyword, click the “connect” link under the Zendesk column in the display table.
When prompted, enter the domain name for your Zendesk instance, your Zendesk login (email address), and a valid API key for your Zendesk account. You can view your API key(s) or generate a new one by accessing the admin tools in Zendesk and selecting the API option (under the Channels heading) in the left navigation menu.
Copy your API key to your clipboard and paste it in the field in your EZ Texting account. Once you’ve entered the necessary information to configure the connection in your EZ Texting account, click the connect button to establish the integration.
You will receive a confirmation email that the connection has been established, and the setup process is complete.
You’re all set! Now your users can text your custom EZ Texting keyword with their inquiry to 313131, and those newly created tickets will be automatically added to your existing support queue.
- Author: EZ Texting
- Price: Free
- Support: Email