eyeson

eyeson

Screen sharing, screen recording and live video calls

eyeson provides your customer support and sales teams with quick and easy to access video calls with screen sharing, presentation, snapshots and cloud recording. Agents jump into a video call support session directly from your Zendesk ticket.

One or more participants (clients, experts, customers, partners, ...) get into the live session by simply clicking a temporary quick join link: No installation and no sign in is needed to get all your customers into a fully featured call on any device.

An eyeson button with “share screen” is provided in tickets of the agent. Learn more about eyeson and watch our online tutorial videos on https://www.eyeson.team/howto/

Prices are available on www.eyeson.team/pricing

Please contact sales@eyeson.team for volume licenses.

No installation is needed - eyeson works without any browser plugin and without any local client installation.

The only prerequisite is that you create a free eyeson basic account on https://www.eyeson.team/signup/ (no credit card needed, no installs)

Simply log in to your Zendesk account and install the eyeson application for Zendesk directly from the Zendesk marketplace to your Zendesk instance.

When you installed eyeson to your Zendesk instance, a “complete setup” button appears for all agents of your team beside the ticket and they will be asked to sign in and connect their Zendesk accounts initially with eyeson then.

Once the agents account is connected, a button with “share screen” appears in tickets of this agent. eyeson video calls with screen sharing, presentation, snapshots and cloud recording can be used then directly from Zendesk without additionally logging in to eyeson.

Evaluate and test with this setup with as many agents you like for free and decide later to move on to an unlimited experience by adding volume licenses later on.

Prices are available on www.eyeson.team/pricing

Please contact sales@eyeson.team for volume licenses.

App Details

  • Author: eyeson GmbH
  • Price: Free
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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