The District Lines app analyzes your ticket information and looks through the District Lines ordering system to suggest relevant or historical order information for the given ticket requester. Your agents will no longer need to switch between multiple browser windows to view all relevant and helpful ticketing information.
The app automatically pulls in specific ticket data and searches the District Lines ordering system for a match within the ordering system. Using the ticket requesters email and order ID the app searches for a partial or perfect order match. If a perfect match is found the app displays the ordering information for the given ticket requester. If the app only find a partial match it retrieves a list of possible matching orders which can be loaded in. If no match is found the app will give the agent a comical not found message. Hopefully putting a smile on their face.
For any questions, please email firstname.lastname@example.org.
To use the District Lines app,
- Sign in to your Zendesk Support account, then click the Admin icon in the sidebar.
- Select Apps > Marketplace, then find the District Lines app and click the tile.
- On the District Lines app page, click Install.
- Configure the app settings, then click Update.
The app will show up on the Ticket sidebar for every ticket.