Dialpad

Make phone calls in Zendesk with Dialpad.

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Dialpad is business communications, simplified. Connect agents, customers, and Zendesk tickets all in one modern phone system.

Note: This integration is available with Zendesk Talk - Partner Edition to Dialpad Pro and Enterprise customers (see zendesk.com/talk/pricing and dialpad.com/pricing for details).

Dialpad Phone System Overview:

  • Intuitive User Experience: Consumer-like usability on any device, built by the founders of Google Voice.
  • One Global Platform: Single interface for voice, video, messaging, and meetings for your entire company—available in 60+ countries.
  • Rapid Deployment Engine: Spin up new support centers, IVRs, and remote agents instantly with modern cloud architecture.

Zendesk Integrations Overview:

  • Faster dialling: Place calls directly within Zendesk, no desk phones or additional apps needed.
  • Automatic ticket creation: Zendesk automatically turns calls and voicemails into tickets for easy record keeping and issue resolution at the end of the call.
  • Integrated customer data: View customer information and ticket history inside Dialpad, and even create tickets directly from the Dialpad apps.

Download our Zendesk Data Sheet to learn more.

App details

Author
Dialpad, Inc
Version
1.0
Price (USD)
Free

Apps install directly into your account.

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