Devart Excel Add-in for Zendesk allows you to connect Microsoft Excel to Zendesk, quickly and easily load data from Zendesk to Excel, instantly refresh data in an Excel workbook from Zendesk, edit these data, and save them back to Zendesk. It enables you to work with Zendesk tickets, users, and other objects like with usual Excel worksheets, easily perform data cleansing and de-duplication, and apply all the Excel's powerful data processing and analysis capabilities to these data.
To connect Excel to Zendesk you just need to specify your Zendesk host, your account email, and API Token.
Connection information may optionally be stored in the Excel file, or you may reenter it whenever necessary.
Visual Query Builder allows you to choose a table to import data from, select the columns from this table and related tables, and set filter conditions and data ordering options visually. If you need to select data more precisely, you can use SQL to select data you need.
Devart Excel Add-in for Zendesk provides advanced SQL support for Zendesk, and allows you to use complex SQL queries to get exactly the data you need.
Before finally importing data you can preview data and verify the query in a Data Preview window.
It's very convenient to always have fresh data from Zendesk right in your workbook. Imagine, you have performed data analysis in your Excel workbook, built some charts for your Zendesk data, and you can re-read data from the source and update all this to the current state by just clicking a button on the ribbon whenever you need.
To edit Zendesk data in Excel you need just to click the Edit Mode button on the ribbon before editing, and then you can edit data just like you usually do it - add or delete rows, modify cell values, etc. All the changes are highlighted so you can easily see which data is changed.
After you finish editing, simply click Commit to write changes to Zendesk or Rollback to cancel changes.
Devart Excel Add-in for Zendesk instantly validates entered data and highlights errors, such as incorrect dates, duplicate primary key values, etc.
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