Detect and Trend customer issues by Cx MOMENTS

Detect and Trend customer issues by Cx MOMENTS

Automatically detect customer issues from your Zendesk Tickets

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Customer Support Managers use Cx MOMENTS to automatically detect and trend issues reported by your customers in Zendesk Support. Cx MOMENTS uses AI to analyze customer service conversations at scale. We automatically detect topics in Zendesk Support Tickets to discover your customers reasons to contact. We track issues, bugs, product mentions and much more. We measure their impact on customer satisfaction and resolution to help Support Managers better prioritise escalations and fixes.

Our customers find that we categorise Zendesk Support Tickets 4 times better than support agents.

Our AI engine also helps customer support managers understand potential gaps in agents skills, by tracking customer issues against satisfaction and resolution rate for each agent.

Discover insights in your own Zendesk Support tickets now by setting up a free trial here!

What it does: Customer Support Managers use Cx MOMENTS to automatically detect and trend issues reported by your customers in Zendesk Support Tickets. No more reading tickets over the week-end to find evidence of recurring problems you are trying to highlight.

How it works: Cx MOMENTS connects to your Zendesk Support instance, automatically analyses all your tickets, detect issues reported by customers and trends them in volume and satisfaction.

How to setup the Zendesk connection to Cx MOMENTS:

  1. Request your free Cx MOMENTS trial here.

  2. Log in your Cx MOMENTS portal and select Zendesk Support as Source data .

  3. Enter your Zendesk domain and click on CONNECT TO ZENDESK SUPPORT .

  4. Login to your own Zendesk instance and click Authorise Cx MOMENTS to read your tickets.

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