Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
Simply provide us with the email addresses of some customers along with any special properties you’d like. No technical knowledge required.
Your customers will be asked a simple question and then share, in their own words, what they think of your experience.
As soon as a customer shares feedback, it is instantly available to you and your team in your dashboard for exploration.
Delighted integrates with Zendesk to make the process of following-up with customers seamless. Automatically create tickets for customers with their score, comment, and extra info so you can provide incredible proactive support. And sync customer scores to their profile in Zendesk, so anytime they write in to support agents will see their last Delighted score to provide extra context when responding.
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