Cx Moments AI for Zendesk Support

Automatically categorise and trend support tickets, and analyse customer sentiment

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Instant insights from your Zendesk Support tickets and chats: quickly discover what bothers your customers the most and decide what you should fix first.

  • In just a few clicks, categorize and trend 10,000's of customer support tickets and chats.

  • Automatically trend the key reasons to contact and see how often customer issues, bugs, products or competitors are mentioned.

  • Add or modify as many topics as you need to build the most granular view of your customer conversations.

  • With Cx Moments sentiment analysis, discover which topics drive the worst sentiment.

  • Detect which topics drive the worst CSAT or NPS ratings.

  • Correlate topics together to understand the root cause of your customer issues.

  • See how frequently products or features are mentioned by your customers, and share these feedback with your Product team in just 2 clicks.

  • Cx Moments AI Alerts will alert you when specific keywords or complaints spike unexpectedly in your customer conversations.

Try Cx Moments now by starting a free trial here!

App details

Author
Cx MOMENTS
Price (USD)
Free

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