Add Customer Thermometer’s 1-click email surveys to your Zendesk tickets and threads for real-time, actionable feedback from any email you send. Join thousands of customers, including Glossier, BT, Songkick and EDF Energy, in getting great response rates from friction-free surveys that are easy and engaging for your customers. Customer Thermometer is a flexible customer satisfaction rating system – you can embed a range of satisfaction rating buttons from our icon library or customize your own to make your brand really zing out. All ratings and comments are posted back to your Zendesk account in real-time. Critically, you can add our feedback buttons to ticket closed notifications, meaning that your customers don’t receive two emails.
You can also set up our service to: - Alert you, or any group of individuals, to unhappy customers via instant email, Slack, Teams, Asana, iOS/Android alert and many more- Run leaderboards and reports on agent names, product names, country/territory names, or any other data you hold in Zendesk placeholders that you need to report on- Easily measure and report on Net Promoter Score across all placeholder data- Set up quick and easy integrations with Slack, Teams, with many dashboarding tools, webhooks, API...- Analyze data quickly with a full out-of-the-box reporting suite
Setting up our two-way Zendesk integration is easy peasy! To embed our one-click Thermometer survey at the bottom of your support emails, follow the simple instructions on this page. Or there’s an awesome summary below:
- Log into your Customer Thermometer account and go to ‘Manage Thermometers’ > ‘Embedded Thermometers’ > ‘+ Add new Embedded Thermometer’ to create a new Embedded Thermometer.2. Select 'Zendesk' for your Thermometer type and give your Thermometer a name. The next step is authenticating your write-back.3. Firstly, please ensure you are signed out of Zendesk, then enter your Zendesk account name in the required field and hit ‘Authenticate’. A pop-up will then appear asking you to sign in to Zendesk and confirm which is the last part of the authentication. Your write-back is now ready to go!4. Continue down the page and customise your text and buttons to best suit your brand and company. Don’t forget about your Landing Pages! These can be branded beautifully, here’s some inspo.5. Click 'Save' and hit ‘Generate embed code’ to preview your survey and copy the HTML code generated to your clipboard.6. Log into your Zendesk account. Visit your 'Admin' panel and scroll down to 'Triggers'.7. Decide which Trigger you want to embed your Thermometer into or create your own unique Trigger. Once your trigger is set up – paste the HTML code from your Customer Thermometer account into the bottom part of the email body.8. Sit back and watch your customer feedback roll in!
This integration is available for Customer Thermometer 'Jumper' accounts and above, but don’t forget you can also test the service with our free account no credit card is needed.
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