Customer 360
Leverage your analytics platform to unlock the power of your customer data
Customer 360 brings valuable customer data from your backend and third-party systems into Zendesk.
- 360-degree view of each customer
- Boost agent productivity by at least 25%
- Personalize responses with easy access to the right data
With Customer 360, you can:
- Embed your existing dashboards to display relevant customer data for each ticket
- Automatically look up the customer based on Email, User Id, or custom fields
- Optionally configure a dashboard for the User sidebar or Organization sidebar
- Create buttons that link to your admin tools or third-party systems
- Install multiple times to display different dashboards to different agents
- Easily make changes to your dashboards and innovate rapidly without IT
Analytics platforms
Looker, Tableau, and Mode Analytics are most commonly used, but other platforms that support embedding of dashboards through iframes will also work.
Your data is safe
Customer 360 runs 100% natively within your Zendesk environment and does not rely on any third-party services. None of your Zendesk data will be collected.
Contact us if you would like to learn more or don’t have access to an analytics platform.
Simply install the app. Once installed, open up Customer 360 setup from the left navigation bar to configure your dashboards and buttons.
Please contact us if you have any questions or would like our team to walk you through setup.
App tags: analytics, dynamic, embed, iframe, custom buttons, hyperlinks, integration, backend, admin, customer 360, 360-degree view, business intelligence, looker, mode analytics, tableau, microsoft power bi, stripe, shopify, salesforce, crm, erp
App Details
