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Clone Ticket

Clone tickets to track multiple issues or train new agents

(308)
Preview image of app
Preview image of app
Preview image of app

The Clone Ticket app allows admins and agents to clone a ticket multiple times in batches.

With this app, you'll be able to select a specific ticket and clone as many copies as your administrator defines.

The app maintains all ticket metadata and allows configuration of the tickets to be modified at the time of replication. It inserts an internal comment in the cloned ticket indicating it’s a clone.

Cloned tickets are also effective for onboarding new agents by enabling them to practice solving issues before helping customers.

Features include:

  • Clone tickets in batches with a single click
  • Original ticket information, such as contact details, status, and type
  • Limit the number of clones set by the admin
  • Manage access by roles and groups
  • Add internal comment to cloned tickets showing date the ticket was cloned
  • Give users the ability to automatically open cloned tickets after creation

For additional information and feedback, see the app documentation and submit feature requests.

By enabling this app, you agree to the Built by Zendesk Terms of Use.

App details

Works with
support
Ticketing System
Author
Zendesk
Version
2.3.0
Price (USD)
Free

Apps install directly into your account

What people are saying

3.0

(308)

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