ChargeDesk enables you to view, charge, refund & cancel all your customer payments & subscriptions inside Zendesk Support. ChargeDesk helps you resolve support tickets incredibly quickly.
ChargeDesk works with Stripe, WooCommerce, PayPal, Braintree, Recurly, Authorize.Net, Zuora, Chargify and NMI - no coding or changes needed! We also offer a custom integration which supports any payment platform using our API and custom callbacks.
Find out more about our Zendesk integration: https://chargedesk.com/zendesk
Watch a video walkthrough of our Zendesk support app: https://youtu.be/4XsH4y4WsPU
Zendesk Support App Features
- Instantly see customer payments next to their support tickets
- Search your customer's entire billing history
- Refund charges & cancel subscriptions
- Generate payment pages and send invoices to new customers
- Add charges and subscriptions to existing customers
- Authorize and capture payments
- Apply coupons to customers and subscriptions
- Send payment reminders
- Edit customer details including adding VAT numbers
- Securely update a customer's credit card on file
Powerful Billing Pages
- Embed customer billing history on your site
- Streamline collecting billing questions to reduce your chargeback rate
- Invoice customers and collect new payments
- Create product pages to collect new payments from any new customer
- Allow customers to update their own invoice details
Beautiful receipts and invoices
- Send PDF invoices to your customers on successful payments
- Notify customers when a charge is refunded
- Show tax information based on your customer's country (VAT & GST compliant)
- Customers can add their tax ID to their own invoices
- Replies to receipts are sent to your helpdesk with billing details attached
- View and download activity reports on broken down by agent
- Log reasons why refunds and cancellations were performed
- View a graph of revenue including a breakdown by product
- See all outstanding and paid invoices
- Generate a Tax Summary for financial reporting
- Download historic invoices in bulk
ChargeDesk offers a 14 day free trial. Pricing then starts at $29/mo: https://chargedesk.com/pricing
Launched in 2014, ChargeDesk helps thousands companies provider better billing support for millions of customers. We'd love for you to join us as well!
No special installation required! Simply install this app into your Zendesk Support account and follow the instructions shown inside the app.
You'll be prompted to connect your payment gateway and create a ChargeDesk account if you do not already have one. This process only takes a few minutes.