Tired of responding to customer service emails across all your retail channels? ChannelReply integrates all your Amazon and eBay messages into Zendesk. Never lose a customer in the shuffle again!
Answer eBay & Amazon Messages
ChannelReply makes it simple to answer marketplace messages directly through Zendesk. You’ll have access to threaded conversations with all your eBay and Amazon customers. We’ll also give you the info you need to stay organized and provide effective support, including: * eBay Buyer Name * Amazon Customer Name * eBay Item Title * Amazon Item Title * eBay Item Number * Amazon ASIN * eBay Listing Hyperlink * Amazon Listing Hyperlink * eBay Order ID * Amazon Order ID
Take Action Inside Zendesk
In addition to answering messages, you can use the ChannelReply app to perform the following actions without logging in to Amazon or eBay: * Approve or decline eBay return and refund requests * Mark Amazon messages as “No response needed” * Flag Amazon messages as suspicious
See All Your Notifications
We provide support for all your important direct messages from eBay and Amazon, helping you track: * eBay Returns * Amazon Returns * eBay Resolution Center Cases * Amazon A-to-z Claims * eBay Action Items * Amazon Action Items
Empower Your Team
Enable your customer service team to harness the awesome power of Zendesk macros and business rules to: * Create automated and personalized responses to questions from eBay and Amazon users * Assign eBay and Amazon customer questions to the right customer service agent * Set priority levels for both eBay and Amazon messages * Keep eBay and Amazon buyers in the loop, regardless of specific ticket status …and much, much more.
Make multichannel support pain-free. Create a ChannelReply account at https://www.channelreply.com/sign-up to begin your free trial, or visit our homepage at https://www.channelreply.com/ to learn more.
Please go to http://www.channelreply.com/manage and follow installation instructions there. Note that you need Channel Reply account in order to use the app.