Cancel Ticket Submit

Cancel Ticket Submit

Prevent incorrect updates to a Zendesk ticket by delaying or cancelling the ticket submission.

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The Cancel Ticket Submit app prevents ticket submission and allows an agent to review their comments before submitting the ticket in Zendesk

The following information is displayed:

  • Modal popup with ticket comment text
  • Modal includes a cancel button to cancel ticket submission
  • Dismissing the modal or waiting for the timeout will prevent ticket submission

Install the Cancel Ticket Submit app, then configure the settings within the app.

App Details

  • Author: Zendesk
  • Price: £1.00 per agent, per month
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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