Cancel Ticket Submit
Prevent incorrect updates to a Zendesk ticket by delaying or cancelling the ticket submission.
The Cancel Ticket Submit app prevents ticket submission and allows an agent to review their comments before submitting the ticket in Zendesk
The following information is displayed:
- Modal popup with ticket comment text
- Modal includes a cancel button to cancel ticket submission
- Dismissing the modal or waiting for the timeout will prevent ticket submission
Install the Cancel Ticket Submit app, then configure the settings within the app.
App Details
