Cancel Ticket Submit

Cancel Ticket Submit

Prevent incorrect updates to a Zendesk Ticket by delaying or cancelling the submission of a ticket.


The Cancel Ticket Submit app prevents ticket submission and allows an agent to review their ticket comments before submitting the ticket in Zendesk Support. This replaces the old unsupported "Oops" app.

The following information is displayed when attempting to submit a ticket:

  • Popup modal with ticket comment text for verification

  • Modal includes a cancel button to cancel ticket submission

  • Dismissing the modal or waiting for the ticket submission timeout will prevent ticket submission by default

  • Global ticket submission timeout setting with the ability for agents to set their own timeout

New Features:

  • The app can be configured to automatically add tags to a ticket when a ticket submit cancellation event occurs - after the configured ticket submission timeout has surpassed

  • By default the app will cancel ticket submission when timeout is reached, but can be configured to auto submit ticket

By enabling this app, you agree to the Built by Zendesk Terms of Use

Install the Cancel Ticket Submit app, then configure the settings within the app.

App Details

  • Author: Zendesk
  • Price: £1.00 per agent, per month
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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