Cancel Ticket Submit
Prevent incorrect updates to a Zendesk ticket by delaying or cancelling the ticket submission.
Description
How to install
The Cancel Ticket Submit app prevents ticket submission and allows an agent to review their comments before submitting the ticket in Zendesk
The following information is displayed:
- Modal popup with ticket comment text
- Modal includes a cancel button to cancel ticket submission
- Dismissing the modal or waiting for the timeout will prevent ticket submission
Additional features with the Plus plan:
- All Basic features
- Confirm sending attachments
- Confirm sending a public or private comment
- Confirm sending only public replies, if desired
Additional features with the Premium plan:
- All Basic and Plus features
- Confirm all recipients, internal and external
For additional information and feedback, please see the app documentation and submit feature requests.
By enabling this app, you agree to the Built by Zendesk Terms of Use.
App details
Apps install directly into your account.
Plans and pricing
Basic
$1.00 per agent, per month
With the Basic Plan:
- Modal popup with ticket comment text
- Modal includes a cancel button to cancel ticket submission
- Dismissing the modal or waiting for the timeout will prevent ticket submission
Plus
$2.00 per agent, per month
Features with the Plus plan:
- All Basic features
- Confirm sending attachments
- Confirm sending a public or private comment
Premium
$4.00 per agent, per month
Features with the Premium plan:
- All Basic and Plus features
- Confirm all recipients, internal and external
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