Available only to agents with “Talk - Partner Edition” seats (see zendesk.com/talk/pricing ).
The Broadsoft CTI Connector by gUnify is a cloud-based solution for Zendesk users whose hosted VOIP provider runs on the BroadWorks platform. The application automatically creates cases, logs all incoming and outgoing call data, captures the user's call notes, and records this information in Zendesk tickets as comments.
The app is a Google Chrome browser extension that allows users to click-to-dial any number appearing in a Google Chrome browser and connects the call through their VoIP service provider.
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