Botanalytics Assistant

AI-based Macro Suggestion, Automated Ticket Tagging, Agent Routing for Zendesk

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Botanalytics

Botanalytics is a conversational analytics & engagement tool. It helps businesses analyze their conversations and understand how their users behave by tracking the metrics.

Botanalytics.co

Botanalytics Assistant

Botanalytics Assistant for Zendesk is a sophisticated customer support plugin based on AI technology. It helps customer service teams work more effectively.

What Botanalytics Assistant does:

  • Suggests the best macros to the tickets created

  • Auto-fills the tags, priority, type, and custom fields.

  • Predicts the tags and learns over time

  • Helps agent routing and triage tickets to the right agents.

Save time by automating filling out all the fields, agent routing, generating responses, updating macros of the responses. In real time, the system learns based on agent approvals, and automates day by day. Based on artificial intelligence, Botanalytics Assistant predicts the responses to answer more accurately.

Benefits of AI on Customer Support

The AI learns over time with every customer interaction. The brands using Botanalytics Assistant increase efficiency on their customer support efforts and cut their costs.

✓ Reduce Time Spent on Routing

Using tags, priority, urgency with historical data, Botanalytics Assistant reduces the time spent on agent routing by 25%.

✓ Leverage Past Ticket Responses

Historical data helps quickly and easily reference relevant past responses instead of crafting completely new explanations each time.

✓ Cut Customer Support Cost

Increase your customer support efficiency on ticket resolution per agent and eliminate the need of hiring new customer support agents.

✓ Increase Customer Satisfaction

As the consistency improves, customer satisfaction increases consequently.

Contact us to schedule for a demo!

For any questions, you can contact us at hello@botanalytics.co

App details

Author
Botanalytic Assistant
Version
1.0
Price (USD)
Free

Apps install directly into your account.

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