Botanalytics Assistant
AI-based Macro Suggestion, Automated Ticket Tagging, Agent Routing for Zendesk
Botanalytics
Botanalytics is a conversational analytics & engagement tool. It helps businesses analyze their conversations and understand how their users behave by tracking the metrics.
Botanalytics Assistant
Botanalytics Assistant for Zendesk is a sophisticated customer support plugin based on AI technology. It helps customer service teams work more effectively.
What Botanalytics Assistant does:
Suggests the best macros to the tickets created
Auto-fills the tags, priority, type, and custom fields.
Predicts the tags and learns over time
Helps agent routing and triage tickets to the right agents.
Save time by automating filling out all the fields, agent routing, generating responses, updating macros of the responses. In real time, the system learns based on agent approvals, and automates day by day. Based on artificial intelligence, Botanalytics Assistant predicts the responses to answer more accurately.
Benefits of AI on Customer Support
The AI learns over time with every customer interaction. The brands using Botanalytics Assistant increase efficiency on their customer support efforts and cut their costs.
✓ Reduce Time Spent on Routing
Using tags, priority, urgency with historical data, Botanalytics Assistant reduces the time spent on agent routing by 25%.
✓ Leverage Past Ticket Responses
Historical data helps quickly and easily reference relevant past responses instead of crafting completely new explanations each time.
✓ Cut Customer Support Cost
Increase your customer support efficiency on ticket resolution per agent and eliminate the need of hiring new customer support agents.
✓ Increase Customer Satisfaction
As the consistency improves, customer satisfaction increases consequently.
Contact us to schedule for a demo!
For any questions, you can contact us at hello@botanalytics.co
- When you click on Install button on Zendesk Marketplace page
- You will be redirected to select your Zendesk account to install.
- Click get to install the Botanalytics app for your account.
- After you click on Install, you'll be directed to type your token.
- In the meantime, sign up for Botanalytics by using our website: botanalytics.co
- After you sign up, you'll get your token.
- Paste your token into the field labeled Token.
- Click on Install shown on the page below:
* You're all set! Write to us if you need help at hello@botanalytics.co
App Details
