Simply locate the BeyondTrust Remote Support app in the Zendesk Apps Marketplace (Admin > Apps > Marketplace) and click Install.
Settings for the app include (required settings in bold text):
Once the app is installed and configured, you should see the UI elements (buttons) in the appropriate section when viewing an existing ticket or creating a new ticket.
The final portion of the app is for end-users and must also be configured by an administrator. Just as with the Generate Session Key and Jump buttons, when viewing a ticket administrator users will see an additional button labelled Customize Help Center. Clicking the button will open a modal dialog with instructions for editing the current theme to add the support button to ticket views for end-users. When clicked, a chat support session tied to the selected ticket will be started and routed to the appropriate team based on the issue selected by the user prior to clicking the button.
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