BetterCloud

BetterCloud

Single admin console for IT to manage Zendesk, Slack, G Suite, Dropbox and more

BetterCloud is the first-ever multi-SaaS management platform, unifying the sprawl of SaaS data and administrative controls, surfacing critical incidents, and providing the management tools to efficiently automate, operate and secure a multi-SaaS environment.

With BetterCloud for Zendesk you can:

Streamline IT Help Desk Support for SaaS Apps

  • View all Zendesk users and groups in a consolidated, org-wide dashboard

  • Quickly resolve IT helpdesk tickets associated with SaaS apps by taking action on users, groups and data individually and in bulk

  • Automate over 200+ admin actions across apps, including: G Suite - manage users, groups, Drive files, organizational units, calendars, sites; Slack - manage channels, send DMs, manage files, users, groups; Zendesk - create a ticket, sign out a user, suspend/unsuspend user, change user profile information, and more

Secure Your SaaS Environment

  • Configure advanced alerts and insights with options to set priority, send a ticket, and build resolution workflows. Alert resolution workflows include: deleting users when the suspended user count exceeds a threshold, sending a ticket to IT when a new administrator is added, or send a Slack message when an additional organization is added to your Zendesk domain.

  • Create automation workflows that are triggered by alerts (for policy enforcement) or orchestrate routine IT processes (such as onboarding/offboarding a user across applications)

"Root Access" Control of your SaaS Apps

  • Build and manage least privilege roles with functionality to delegate administration and configure permissions across users, groups, and tickets across individual applications

  • Audit change management via all admin actions into a single audit log across applications

a. If you’re not a BetterCloud customer: Speak with one of our product experts to get your organization set up.

b. If you’re a BetterCloud customer:

  1. Navigate to the connectors page in BetterCloud and log in

  2. Find Zendesk and select "Add Connector"

  3. Enter your Zendesk domain and select "Accept Scopes"

  4. Sign in to Zendesk to authorize BetterCloud

  5. Select "Verify Access" to complete the installation

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