The Atlassian Statuspage for Support integration provides agents visibility of Statuspage incidents in Support. Agents can readily obtain information on any service incidents or degradation, so they are aware of any service disruptions that may impact customers.
When your agents are viewing tickets in Support, they can see when new incidents occur or maintenance is underway. They can also obtain more details of incidents, making them more aware of any service disruptions that may impact your customers.
Support agents can easily drill down into incidents or service degradations by viewing the Statuspage app in the topbar or sidebar. Current status information can also be posted into a ticket comment by clicking Add to comment in the sidebar app.
Note: This app is available to customers who have:
- A Zendesk Team plan or above for Support or the Zendesk Suite
- A public Atlassian Statuspage page
Simply click install and follow the prompts.
For complete installation instructions with screenshots, see Installing and using the Atlassian Statuspage integration for Chat and Support.