Workforce management for forecasting, scheduling, and real-time analytics


Assembled is a modern workforce management platform built for rapidly scaling support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve your support operations. Our customers include Stripe, GoFundMe, and Harry's.

Why Assembled?

  • Powerful and flexible forecasting. Create forecasts on the fly that adjust to the natural patterns of your support demand.

  • Automated schedule generation. Build the perfect schedule in minutes with our scenario planner and proprietary algorithms.

  • Intuitive team scheduling. Streamline your agent scheduling for shift swaps, schedule changes, and PTO requests.

  • Real-time insights. Monitor queues, agent activity, and adherence in real-time w/ fully customizable notifications.

  • Advanced reporting. Analyze support performance and staffing from within Assembled, or export your data by CSV or API.

  • Plug-and-play integrations. Integrations to most major contact platforms, Google Calendar, and Slack for seamless forecasting and scheduling.

Sign up for a Free Trial or Demo to start scheduling more efficiently today! Let Assembled help you forecast support demand, build and manage team schedules, and track real-time performance/schedule adherence.

App Details

  • Author: Ryan Wang
  • Price: Free
  • Support: Email / Website
  • Version:0.2
  • This is an app. It will install right into your Zendesk Support account.

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