Assembled

Assembled

Workforce management for forecasting, scheduling and real-time analytics

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Assembled is a modern workforce management platform built for modern support teams. We help forecast volume, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve your support operations. Our customers include Stripe, GoFundMe, and Harry's.


Why Assembled?

  • Powerful and flexible forecasting. Create forecasts on the fly that adjust to the natural patterns of your ticket volume.

  • Intuitive scheduling. Streamline your team scheduling with powerful features like recurring templates and time off management.

  • Real-time insights. Monitor queues, agent activity, and adherence in real-time.

  • Advanced reporting. Analyze support performance and staffing from within Assembled, or export your data by CSV or API.

  • Plug-and-play integrations. Integrations with Google Calendar and Slack to facilitate seamless interactions.

  • Automated schedule generation. Build the perfect schedule in minutes with our scenario planner and proprietary algorithms.

Sign up for a demo to improve the way you operate. Let Assembled help you forecast demand, build and manage team schedules, and track real-time queue metrics.

App Details

  • Author: Assembled
  • Price: Free
  • Support: Email / Website
  • Version:0.3
  • This is an app. It will install right into your Zendesk Support account.

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