Assembled is a modern workforce management platform built for rapidly scaling support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve your support operations. Our customers include Stripe, GoFundMe, and Harry's.
Powerful and flexible forecasting. Create forecasts on the fly that adjust to the natural patterns of your support demand.
Automated schedule generation. Build the perfect schedule in minutes with our scenario planner and proprietary algorithms.
Intuitive team scheduling. Streamline your agent scheduling for shift swaps, schedule changes, and PTO requests.
Real-time insights. Monitor queues, agent activity, and adherence in real-time w/ fully customizable notifications.
Advanced reporting. Analyze support performance and staffing from within Assembled, or export your data by CSV or API.
Plug-and-play integrations. Integrations to most major contact platforms, Google Calendar, and Slack for seamless forecasting and scheduling.
Sign up for a Free Trial or Demo to start scheduling more efficiently today! Let Assembled help you forecast support demand, build and manage team schedules, and track real-time performance/schedule adherence.