Apptentive

Apptentive

The leading enterprise SaaS platform for mobile customer communications

Apptentive is the leading enterprise SaaS platform for mobile customer communications. The company’s in-app messages, surveys, and intelligent ratings prompts empower brands to build meaningful relationships with their customers.

Features:

Intelligent Ratings Prompts - Drive 5-star reviews and understand customer sentiment before asking for a review in the app store. Segment customers and only guide customers who love your app to the app stores, while engaging unsatisfied customers in a conversation to learn what could be better.

  • Message Center - Enable two-way conversations inside your app to gather feedback, listen to problems, and create great customer experiences.
  • Surveys - Want to learn more about your customers? Unsure which feature should be prioritized? Use a survey to gain actionable insights on specific questions about your customers and what they think.
  • Notes - Get your message in front of customers with a one-time Note. Highlight new features, invite customers to take a survey, encourage customers to upgrade the app, link to other sections of your app, acknowledge if something goes wrong, surprise and delight customers, and make announcements.
  • Insights - Make informed decisions based off key metrics. Apptentive’s dashboard provides valuable insights in an easy to understand format.
  • Manage Customer Communication - What your customers have to say is essential to your business. Our inbox helps you manage your customer conversations so you never have to worry about a customer slipping through the cracks.

Platforms:

Apptentive supports native integration with the major mobile platforms. Natively integrate Apptentive to utilize powerful tools to gather feedback, deploy surveys, drive higher ratings, and develop meaningful relationships with your customers.

  • iOS
  • Android
  • Cordova

Languages:

We know that your customers may be anywhere in the world and that it is important for our services to support them wherever they are. Apptentive is currently available in the following languages:

  • Arabic
  • Chinese (Simplified)
  • Chinese (Traditional)
  • Danish
  • Dutch
  • English
  • French
  • French (Canadian)
  • German
  • Greek
  • Italian
  • Japanese
  • Korean
  • Polish
  • Portuguese (Brazilian)
  • Russian
  • Spanish
  • Swedish
  • Turkish

Instructions for integrating Apptentive and Zendesk can be found in your Apptentive dashboard under Settings > Integrations > Zendesk.

App Details

  • Author: Apptentive
  • Price: Free
  • Support: Email
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