AnsweriQ uses the power of AI & RPA to achieve Zero Contact Resolution (ZCR) for your customer service i.e. resolve cases without an agent ever touching it. AnsweriQ’s ZCR is achieved through its three product offerings below
The answeriq platform offering also brings with it inbuilt capabilities to route cases by sentiment, language, priority, and customer tier so that your business can spend more time addressing customer needs than manually triaging cases. Also available with the platform are features to assist agents with templated responses and useful knowledge articles that are surfaced based on the relevance to the case that the agent is attending to.
AnsweriQ’s unique offerings helps your business eliminate fraction of cases using self service, reduce the average handle time for a case, increase CSAT by providing accurate and real time answers, improve agent productivity with smart article and macro suggestions, scale your customer service effectively.
AnsweriQ app can be integrated to your Zendesk Support account in a single click and needs one time configuration. AnsweriQ’s sophisticated machine learning models train on your historical case data and create prediction models to suggest relevant articles, responses to agents and classification of cases and automations to run for the customer case. There is closed feedback loop that operates between the the agents actions and the AI models that continuously improves the accuracy of recommendations and keeps them up to date. Customers can access advanced real time product analytics dashboards to measure the performance of each product and continuously improve with AnsweriQ’s actionable insights to tune them. You can learn more about how it works here.
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