Answer Search

Search and reuse answers from historical Zendesk tickets

Preview image of app
Preview image of app
Preview image of app

Blazing fast search that helps knowledge-centered support teams find and reuse answers buried in historical support tickets. Ideal for SaaS and Technical Support teams.

Benefits to your team

  • ​Increase the proficiency of your support team members.

  • Boost agents productivity and reduce average handling times

  • Increase utilization of knowledge base articles

  • Reduce escalation of complex customer issues

Features

  • Search: quickly find information to help solve tickets more efficiently

  • Article snippets: reuse past answers that include links to knowledge articles

  • Screenshots: find and insert previously used screenshots

  • Filters: get to specifics fast by slicing and dicing a search in many ways

Coming soon: search for answers in past Slack conversations, Confluence and Jira.

Start your free 14-day trial now

  • Learn how Answer Search can boost your team's productivity.

  • No up-front investment.

  • Works out of the box for teams of all sizes.

Sign up for a free trial today

App details

Works with
support
Ticketing System
Author
Swifteq
Version
1.0.5.1
Price (USD)
Free

Apps install directly into your account.

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