Akita

Akita

View customers' profile, health, history and activity alongside every ticket

Akita turns your account and customer success managers into superstars; giving them the tools they need to retain, nurture, and grow your customer base. We connect in seconds to the applications you use everyday, the leaders in CRM, billing, project management, marketing, email and customer service. Akita then provides your team with:

  • A 360-degree view of each customer,
  • Intelligent customer alerts (good news and bad!),
  • Customizable account scoring,
  • Real-time usage and activity reports, and
  • Powerful customer segmentation.

Akita fits seamlessly into your existing workflow and requires no IT involvement to set up. Say hello to Akita and say goodbye to unhappy customers.

To connect your Zendesk account to Akita, we require your unique Zendesk web address in the format:

http://YOURDOMAIN.zendesk.com.

To get started, sign into Akita and go to your “Account” section accessible via the menu in the top right corner of the screen. Click on “Services” and then “Connect a Service”. Browse and find “Zendesk” in our application listings.

Enter your Zendesk url prefix (omitting the “https://”) and click "Submit". You will be redirected to your Zendesk account for authorization. Sign into your Zendesk account (if necessary) and click "Yes, I'll Allow Access" to complete the integration.

For more information please visit https://www.akitaapp.com.

App Details

  • Author: Akita
  • Price: Free
  • Support: Email
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