Agyle Time Workforce Management
Capture agent activity using this WFM plug-in
Intelligently forecast, schedule and monitor your workforce in real time by:
- Capturing agent activity as they work on tickets or phone calls
- Providing a view of the agents current scheduled tasks and start times
- Providing alerts when an agent's actual task does not match what they have been scheduled to do
- Integrating with Zendesk Talk to synchronize Talk availability based on current task selected
As a Workforce Management tool, Agyle Time allows you to improve your business service levels by matching staffing to workload through the use of accurate forecasts, real time adherence tracking and monitoring as well as reporting dashboards.
For more information go to https://agyletime.com/
Follow the prompts to install the app. Once installed, as an administrator, you will be contacted by the Agyle Time support team to assist with filling in the following details:
- url
- identifier
- secret
The following fields are optional and will only need to be enabled if you wish to incorporate Phone, Form or a Custom field into the workstream name.
NOTE: To make Agyle Time available also to your Chat agents you must install Agyle Time as one of your Chat apps from the Chat dashboard.
App Details
