Agent Ticket Counts

Agent Ticket Counts

Get ticket counts divided per status for each agent.

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The Agent Ticket Counts app lets you quickly see ticket counts for each agent in your installation.

Features:

  • See ticket counts for each user, divided by ticket status and total.

  • Show overall counts per status, including counts of unassigned tickets.

  • Filter agents by group or organization.

  • Sort agents by name, or by any of the specific counts, in either ascending or descending order.

  • Light agents are not displayed

  • Suspended agents are not displayed by default, but can be displayed through a setting.

  • Counts are automatically refreshed every time you open the app.

Simply click install. The only app setting is 'Include Suspended Agents'; if you select it, suspended agents will be visible in the app.

App Details

  • Author: Vision33
  • Price: £5.00 per month
  • Support: Email / Website
  • Version:2.0
  • This is an app. It will install right into your Zendesk Support account.

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