Agatha Answers

Agatha Answers

Get all the answers you need more quickly.

Agatha Answers was built by Forethought Technologies, Inc. to help supercharge your customer support agents. Installing Agatha Answers will create an AI assistant called Agatha, who will intervene whenever your support agents receive inquiries from customers.

Some of the main features of Agatha: * Agatha will index your Zendesk knowledge base, your Zendesk tickets, and any other data sources you connect to it through the Forethought connector suite. * Agatha will leave a private comment on a ticket when it is created, containing a suggested answer that can be applied immediately from the comment. * Agatha will provide a sidebar app for your agents. Once an agent opens a ticket, they will see the Agatha Answers sidebar app on the right-hand-side. This app will provide the same suggested answer along with additional metadata such as relevant articles, relevant macros (if applicable), relevant past tickets, relevant videos etc. * The Agatha sidebar will also suggest tags which will be helpful to your support managers for reporting purposes and can help influence product roadmap. In addition, Agatha can automatically tag tickets with the appropriate custom fields and tags and route them to the corresponding experts.

For more information, please visit our website http://www.forethought.ai and request a demo, or contact us at sales@forethought.ai provides helpful information through relevant tickets, articles, macros and any other type of document your organization uses.

Welcome to Agatha Answers.

  1. Sign up on our website. We will contact you soon after to provide the necessary credentials.
  2. In the Zendesk Marketplace, click the Install button
  3. Once installed, you will see a form:
  • api_key - (API Key) Create one at Admin > API > Token Access and copy/paste it here.
  • your_email - Enter your email so we know which administrator installed the app (e.g.: myname@mycompany.com)
  • org_secret - The code you received from us when you signed up.
  1. Navigate to any ticket. You should be able to see Agatha Answers under Apps.

App Details

  • Author: Forethought Technologies, Inc.
  • Price: Free
  • Support: Email / Website
  • Version:1.0
  • This is an app. It will install right into your Zendesk Support account.

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