AfterShip and Zendesk integration helps eCommerce brands to shorten time of answering questions related to order delivery status (WISMO - where is my order), and provide the top-notch post-purchase customer experience. For sign up a free account, please visit: www.aftership.com
With the AfterShip app, your customer success teams can see the latest delivery status of related shipments of your customers easily, without switching between application. Agents can easily copy and paste the latest results together with a one-click tracking link.
AfterShip is the no.1 tracking solution for top retailers to improve customers’ post-purchase experience. AfterShip’s branded tracking page allows brands to drive traffic back to their shopping site, and re-engage with customers with proactive delivery updates. Retailers can also monitor the shipping performance and find out any exceptions before customers notice.
AfterShip app for Zendesk will display the associated shipments of the customer at the ticket view, including the following tracking information.
- Tracking number
- Carrier name
- Delivery status
- Signed by information
- Estimated delivery date
- One-click tracking link
- Detailed event messages
- Order number
- Send-from country
- Send-to country
- Shipping method
- Delivered date
- Pickup date
- Order date
- Create a new AfterShip account at AfterShip
- Create a new AfterShip API key
- Copy and paste the newly created AfterShip API key to Zendesk