Advanced Search

Advanced Search

Create complex search queries on tickets, users, and organizations

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Advanced Search is an App that provides a simple visual interface for constructing complex search queries against tickets, users (coming soon), and organizations (coming soon). It also enables you to export the search results in a CSV format.

Features Include:

  • Create complex search queries easily using a form
  • Search Tickets, Users (coming soon), and Organizations (coming soon)
  • View table of search results
  • Export search results to CSV

New Features in Version 2.0:

Tickets:

  • Can use date range to search tickets
  • Brand added as a search property
  • Custom field added as a search property
  • Additional ticket properties added
  • Autocomplete on tag search
  • Null user and ticket field values are now searchable under the phone, email, organization, and external ID fields (ex. 'phone:none')

Users (coming soon):

  • Includes suspended and verified users

Organization Search (coming soon):


By enabling this app, you agree to the Built by Zendesk Terms of Use.

Simply click Install, to install the Advanced Search app.

App Details

  • Author: Zendesk
  • Support: Email / Website
  • Version:2.0.0
  • This is an app. It will install right into your Zendesk Support account.

Plans and pricing

Basic

£1.00 per agent, per month

Advanced Search Basic Plan

Includes these features from the Free plan:
  • Create complex search queries easily using a form
  • Search Tickets
  • View table of search results
  • Export first 100 search results to CSV
Plus the following feature:
  • Search users and export results
Buy

Plus

£3.00 per agent, per month

Advanced Search Plus Plan

Includes these features from the Free and Basic plans:
  • Create complex search queries easily using a form
  • Search Tickets and Users and view results
  • Export first 100 search results to CSV
Plus the following feature:
  • Search orgs and export results
Buy
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