Macros underutilization is the main productivity killer in Zendesk. With optimized macros usage you can increase your CS productivity by up to 30% – and drive CSAT and sales growth as a result.
Pythia levels up the productivity of your Zendesk agents and managers with better macros usage and management. Pythia works perfectly with multiple languages, brands, groups, forms and fields.
- Level up customer support capacity (Agents Productivity KPIs).
- Boost customer support speed (First Reply Time and Average Handling Time).
- Improve customer support quality (Customer Satisfaction, NPS®️).
Features for CS Agents
- Powerful macros search: powerful search by text of titles and comments.
- Personal Quick Buttons: one-click buttons for most frequent macros.
- Smart Reply Suggestions: instant, high-relevant macros suggestions.
- Macro preview: quickly preview macro text in one-click.
- Instant Submit: immediately send macro skipping Apply action.
Features for Zendesk and CS managers
- Manage Reply Suggestions: include / exclude macros to be suggested in the app.
- Manage Automations: define macros to be applied or sent automatically (custom pricing applies).
- Enjoy free 14-day trial to evaluate Pythia's value for your team.
- Setup takes up to 5 minutes: install, register and use!
To install the Pythia app in your Zendesk Support, please follow these steps:
- Install the app.
- Add your Zendesk credentials.
- Sync your macros with Pythia.
Follow this article for step-by-step instructions: Pythia First Installation and Setup.