Adherence
Dashboard to manage channel and group adherence in Zendesk
key features
- A dashboard where you can see which agent is working in which channels and groups in Zendesk
- Auto Select AUX code based on the channel/group name
- Physical overview on the work floor, by Integrating Kuando Busylights with Zendesk for multiple channels and/or groups, with the usage of the KuandoHUB application (Windows only) [download here] https://www.plenom.com/downloads/download-software/#
- Busylight notification
Use Cases
- In dashboard/work floor overview on adherence per channel/group
- Combine channels (or groups) together to create clusters
- See the current ticket an agent is working on
The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.
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Configuration of this Zendesk App is a simple process.
- Install the Zendesk App from the Zendesk App Marketplace. A 7-day free trial is included to try out this Zendesk App.
How to use Adherence (with a Kuando Busylight*)
*To use Adherence with Kuando Busylight the KuandoHUB application is needed
Installing and configuring Adherence:
- Install the Adherence app from the Zendesk marketplace
- Open the admin panel by clicking on the Adherence icon on the left
- Add an AUX code, by specifying the name of the AUX code, the AUX code color and the channel/group name that are given to a channel(s) or group(s) - these channel/group name are dropdown or auto-suggesting
- Install the KuandoHUB app (Windows only) download here
Are you having trouble with getting the most out of this app or your workflows?
As a Premier Solution Provider, we can help you get the most out of your Zendesk Workflows. Check our help center with articles regarding this app or get in touch with us if you need help.
App Details
