key features

• A dashboard where you can see which agent is working in which channels and groups in Zendesk
• Auto Select AUX code based on the channel/group name
• Physical overview on the work floor, by Integrating Kuando Busylights with Zendesk for multiple channels and/or groups, with the usage of the KuandoHUB application (Windows only) [download here] https://www.plenom.com/downloads/download-software/#
• Busylight notification

Use Cases

• In dashboard/work floor overview on adherence per channel/group
• Combine channels (or groups) together to create clusters
• See the current ticket an agent is working on

The first week is on us! After installing, your free 7-day trial will start so you can try out this application without any worries.

Are you looking for ways to further optimize your Zendesk account? We are a Premier Solution Provider of Zendesk and we help organizations like yours with the implementation of Zendesk and we build (custom) Zendesk Apps and integrations. Get in touch with us.