Plentymarkets app automatically checks and links Plentymarkets users and their order history directly to Zendesk tickets. For each new ticket a search by user's email is automatically done, but in cases no data has been found, agents can connect Plentymarket users manually with the following fields:
External order ID
Within the app, your agents will also be able to quickly check the status of customer orders and see an array of information like:
Number of packages
Order status (Pending, Canceled etc.)
Contact us if you have any questions, comments or feature requests regarding this app.
At Leafworks we build custom apps and bring value to your Zendesk implementation project. Feel free to get in touch with us regarding your Zendesk related challenges.